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Australia-wide Free Shipping on orders over $75

Shipping & Returns

Shipping

Packages are generally dispatched within two days after receipt of payment and are shipped via Australia Post. Deliveries will take on average two to five days. Please allow up to 14 days for international shipments.

We offer free freight within Australia for all items over $75.

Faulty or Damaged Items?

We will refund or exchange goods that have manufacturing defects, have been damaged  or if the incorrect item has been dispatched. Returns and exchanges can be made up to 14 days after receipt of goods. Returns must be in the same condition as they were dispatched.

To return or exchange a product or report damage in transit, please get in touch with us at admin@birchandloom.com quoting your order number and date of transaction, or phone us on +61 (0) 433 773 783. We will advise you how to send the item back to us so that postage is covered by us.

Please note that our textiles are handmade and therefore may have minor inconsistencies in colour or weave which are normal characteristics of the product and not deemed as faulty.

Our vintage pieces, due to their age and usage, may have marks or signs of wear. These likewise are not considered as faults.

Changed Your Mind?

We understand that although online shopping is convenient, sometimes once the goods arrive home, they might not look quite as you expected. If you change your mind about your purchase, returns or exchanges can be made up to 14 days after receipt of goods. Returns must be in the same condition as they were dispatched.

To return or exchange a product, please get in touch with us at admin@birchandloom.com quoting your order number and date of transaction, or phone us on +61 (0) 433 773 783.